Frequently Asked Questions

The warranty covers any defects in the materials or workmanship. The following exceptions will void the warranty: excessive wear and tear, stains, misuse or improper care, alteration or repair by unauthorized representatives, damage resulting from transit or handling, or commercial use. Visit our warranty page for more information.

Yes, we offer free shipping on all products.

At this time, we only ship within the continental United States. That means we do not ship to Alaska, Hawaii, US territories, and APO/FPO addresses.

See our return policy for full details or start a return here.

When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for free. If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label. Returns and shipping claims can be initiated here. All returns are subject to the guidelines outlined in our return policy.

Yes, simply select Truemed as your payment option at checkout and use your FSA or HSA card as you would any other credit card. If you do not have sufficient HSA/FSA funds, you can split your payment between your credit card and HSA/FSA card. See our HSA/FSA page for more details.

The best size mattress for each person depends on a variety of factors—room size, who will be sleeping in the bed, etc. . Queen and King sizes are the most popular for those with two people in a bed. You can view our mattress size guide to learn more about the best size for you

Mattresses typically last between 7-10 years, however there are many variables that influence the longevity of your mattress. We recommend using a mattress protector to help extend the life of your mattress.

No. All Linenspa mattresses are made to work with any flat foundation without the need for a box spring. Simply place your base directly on an adjustable base, flat frame, or upholstered platform base. 

Yes. We recommend using a mattress protector to protect your investment from spills, stains, and dust mites.

A hybrid mattress combines the benefit of innerspring coils with multiple layers of foams to satisfy a variety of sleep styles and preferences. They offer better support and can relieve pressure points in the hips, back, and shoulders.  

Yes. All Linenspa mattresses are compressed and rolled in a box, making them easy to transport to your bedroom upon delivery. Setup is easy—all you need to do is open your mattress and let it decompress for 24 to 72 hours before sleeping on it.  

Adapting to a new mattress can require a brief adjustment period for some sleepers. While the adjustment period is different for everyone, it could take up to 3 weeks to adjust to your new mattress.

All Linenspa mattresses are made to work with any flat foundation without the need for a box spring. Simply place your base directly on an adjustable base, flat frame, or upholstered platform base.

Sleeping with an increased head angle helps reduce sleep apnea, acid reflux, snoring, alleviate pain in joints, ligaments and back, and can even help improve blood circulation during pregnancy.

We recommend using a mattress that is between 8-14 inches thick and is approved to be used on adjustable bases by the manufacturer. If it was shipped compressed in a box, then it is compatible with an adjustable base.

Yes, our bases should fit in any standard size bed set. Please remove any slats / support legs / metal frame within the bed set, and gently place the adjustable base in the bed set. You can place the adjustable base in the desired position and build your bed set around it.

The warranty covers any defects in the materials or workmanship. The following exceptions will void the warranty: excessive wear and tear, stains, misuse or improper care, alteration or repair by unauthorized representatives, damage resulting from transit or handling, or commercial use. Visit our warranty page for more information.

The size of your bed depends on preference and if you're planning to share your bed. Queen and King sizes are the most popular for those with two people in a bed.

Assembly is easy with pre-drilled legs, modification plates, and wall mounts.

No, you should not use a box spring. Your mattress can lay directly on top of your frame.

The warranty covers any defects in the materials or workmanship. The following exceptions will void the warranty: excessive wear and tear, stains, misuse or improper care, alteration or repair by unauthorized representatives, damage resulting from transit or handling, or commercial use. Visit our warranty page for more information.

We recommend putting your mattress protector on top of your mattress topper to keep it clean and fresh. 

Memory foam offers contouring support with a plush feel loved by all sleep types. Our 2 Inch Gel Memory Foam Topper is a great way to easily refresh your existing mattress.

Mattress toppers are designed to be used to soften the feel of a firm mattress and the thicker the topper, the more plush it will make your mattress feel.

Our Gel Memory Foam Topper has ventilated gel memory foam that pulls heat away from your body for more comfortable sleep. 

This warranty covers any defects in the materials or workmanship, with the exceptions of excessive wear and tear, stains, misuse or improper care, alteration or repair by unauthorized representatives, and damage resulting from transit or handling, or commercial use.

All Linenspa sheet sets include a fitted sheet, flat sheet, and a pillowcase set. You will receive one or two pillowcases depending what size you are selecting—Twin and Twin XL sets come with one, while all other sizes include two.

Your sheets should match whatever size mattress you have or are purchasing. If you're wondering what size bed is right for you, that depends on preference and if you're planning to share your bed. Queen and King sizes are the most popular for those with two people in a bed.

All Linenspa sheets are OEKO-TEX® certified, meaning they've been tested for harmful substances to protect your health.  Products that carry the Standard 100 label have been tested and proven free of harmful levels of toxic substances.

Thread count simply means how many threads are woven into a square inch of fabric. It can be a good indicator of quality, but don't just rely on it to pick a new set! Look at the feel, fit, and finishes of the fabric to decide which sheets will suit your sleep style.

The warranty covers any defects in the materials or workmanship. The following exceptions will void the warranty: excessive wear and tear, stains, misuse or improper care, alteration or repair by unauthorized representatives, damage resulting from transit or handling, or commercial use. Visit our warranty page for more information.

Yes! Linenspa mattress protectors provide protection against liquids, spills, sweat stains, accidents, dust mites, and allergens.

Yes. We recommend using a mattress protector to protect your investment from spills, stains, and dust mites. If you purchase a Linenspa mattress, the warranty on your mattress will be voided if you do not use a mattress protector.

Some fabrics can retain heat, but all Linenspa protectors are made with breathable fabrics, so it provides the protection you need without compromising comfort.

Yes. Our mattress protectors are easy to clean and maintain. All Linenspa protectors are machine washable and dryer safe. Follow care instructions to optimize the care for your protector.

The warranty covers any defects in the materials or workmanship. The following exceptions will void the warranty: excessive wear and tear, stains, misuse or improper care, alteration or repair by unauthorized representatives, damage resulting from transit or handling, or commercial use. Visit our warranty page for more information.

The best pillow for you is one that properly aligns your spine. Typically, side sleepers benefit from firmer pillows, stomach sleepers from softer pillows, back sleepers from medium-firm pillows, and universal sleepers from soft, versatile pillows.

Pillow loft refers to pillow thickness. Loft plays a vital role in aligning your neck and spine. Low loft pillows are typically around 4 inches or less, mid-loft is 5-6 inches, and a high loft is anything higher than 6 inches. Generally speaking, stomach sleepers benefit from a lower loft, side sleepers benefit from mid-high, and back sleepers can benefit from any of the three.

Shredded memory foam is classic, gel infused memory foam that's been shredded into smaller pieces to be more moldable and breathable. Solid memory foam is one solid piece, and does not shift or move.

A good pillow maintains its best quality for about 2-3 years. After that, we recommend replacing your pillow to ensure your pillows are supportive, comfortable, and free of allergens.

We recommend using a pillow protector to protect your pillow from sweat, stains, spills, and allergens.

The warranty covers any defects in the materials or workmanship. The following exceptions will void the warranty: excessive wear and tear, stains, misuse or improper care, alteration or repair by unauthorized representatives, damage resulting from transit or handling, or commercial use. Visit our warranty page for more information.

These can be used as both! With eight secure loops, your duvet will stay in place. However, the crisp white cover looks great on its own—and is stain resistant.

Down alternative is a synthetic form of down with a similar feel and fewer allergens. Our down alternative is made from polyester, which means it's hypoallergenic and easy to clean, all while feeling like down!

Down alternative has a similar feel to down but with fewer allergens. Our down alternative is hypoallergenic and easy to clean, all while feeling like down!

Machine wash our comforters according to care instructions, which are included when you receive your comforter!

The warranty covers any defects in the materials or workmanship. The following exceptions will void the warranty: excessive wear and tear, stains, misuse or improper care, alteration or repair by unauthorized representatives, damage resulting from transit or handling, or commercial use. Visit our warranty page for more information.